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FAQs
Can I use WaterWorks if I am a virgin?
What is WaterWorks?
Who should use WaterWorks?
My doctor told me I do not have a vaginal infection and could not help me solve my vaginal odor problem. Why wouldn't my doctor recommend WaterWorks?
Where can I purchase WaterWorks?
What if I don't have a credit card?
What is vaginal pH balance and why is it important?
Why is WaterWorks better, safer and more effective than other treatments of vaginal odor?
Has WaterWorks been tested?
Do I need a prescription for WaterWorks?
I am currently using NuvaRing, Estring or an IUD. Will cleansing with WaterWorks reduce its effectiveness?
How often can I use WaterWorks?
Can I share WaterWorks?
Can I add different solutions to the water?
When will I start seeing results?
When should I use WaterWorks?
How do I use WaterWorks?
How do I care for WaterWorks?
How can I get replacement accessories for my WaterWorks system?
Do the 30-Day Satisfaction Guarantee and free Travel Bag offers still apply if I order from another website (such as Amazon.com or Drugstore.com)?
Will you share my email address or other information with other companies?
I have not yet received my order. What should I do?
I prefer not to share my credit card information online. Is there an alternative?
Is your site secure?


Can I use WaterWorks if I am a virgin?
No, we do not recommend that virgins use WaterWorks.


What is WaterWorks?
It is an all-natural therapeutic vaginal cleansing system designed to reduce or eliminate vaginal odor. The system consists of a patented stainless steel nozzle that produces a gentle stream of tap water. When the nozzle and tap water make contact with the walls of the vagina, vaginal odor is washed away safely and effectively.


Who should use WaterWorks?
Women who have vaginal odor that is not caused by a vaginal infection. It can also be used by women as part of their daily routine of feminine hygiene. Women who are pregnant or have vaginal odor as a result of a vaginal infection should not use WaterWorks. We do not recommend WaterWorks for virgins.


My doctor told me I do not have a vaginal infection and could not help me solve my vaginal odor problem. Why wouldn't my doctor recommend WaterWorks?
Many doctors are not yet aware of WaterWorks and its therapeutic effectiveness. If you don’t have a vaginal infection, WaterWorks is the right solution for you.


Where can I purchase WaterWorks?
Right now you can only buy WaterWorks on the web or by calling
1-888-317-2799. If you live outside of the United States or Canada and wish to purchase WaterWorks, please email us at customercare@waterworkshealth.com.


What if I don't have a credit card?
If you don't have a credit card you can now pay using PayPal. If you need to use an alternate method of payment (such as money order) please email us at customercare@waterworkshealth.com for instructions.


What is vaginal pH balance and why is it important?
pH is a measure of how acidic or alkaline a substance is. A normal vaginal pH of 3.8 to 4.2 (acidic) is important for maintaining good vaginal health. At this optimum pH level, your vagina contains a specific balance of necessary bacteria and some yeast cells. When the pH balance is upset, the level of good bacteria gets too low and the level of bad bacteria gets too high. This can result in vaginal odor and infections. Because WaterWorks uses only tap water, it won’t disturb your natural pH balance.


Why is WaterWorks better, safer and more effective than other treatments of vaginal odor?
WaterWorks is all natural and uses only tap water. The combination of patented stainless steel nozzle and tap water actually reduces or eliminates vaginal odor instead of covering it up with harsh perfumes or chemicals. WaterWorks has been proven safe and effective in several clinical studies.


Has WaterWorks been tested?
Yes, in several clinical studies. You can view these studies by going to the Clinical Studies section of this web site. The results of the studies show that WaterWorks can reduce or eliminate vaginal odor and is safe and effective to use.


Do I need a prescription for WaterWorks?
No prescription is needed. You may order directly from this web site or call 1-888-317-2799.


I am currently using NuvaRing, Estring or an IUD. Will cleansing with WaterWorks reduce its effectiveness?
Our medical adviser (OB/GYN) at Temple University has concluded that cleansing with WaterWorks does not reduce the effectiveness of NuvaRing, Estring or IUDs.



How often can I use WaterWorks?
You may use WaterWorks on a daily basis as part of your regular hygiene routine.


Can I share WaterWorks?
No, you should not share it for sanitary and hygienic reasons.


Can I add different solutions to the water?
No, you should use tap water only. This is the only way WaterWorks can be effective.


When will I start seeing results?

You should notice results after your first few days of usage.



When should I use WaterWorks?
It is recommended that you use WaterWorks to feel fresh and clean, after your menstrual period, before and/or after sexual intercourse.


How do I use WaterWorks?
The stainless steel nozzle should be inserted gently into the vagina and constantly manipulated so the nozzle and the water touches all surfaces of the vagina until the water container is empty. This takes approximately two (2) minutes. Once all the water has emptied from the water container you may remove the nozzle. Do not use more than 32 ounces of body temperature tap water per application.


How do I care for WaterWorks?
The WaterWorks stainless steel nozzle should be cleaned and air-dried completely to maintain product cleanliness.

Washing: Use a mild detergent solution by adding 1 teaspoon of liquid dishwashing detergent to 32 ounces of water. Allow nozzle to soak for 15 minutes. After soaking manually rub nozzle to remove any visible residue.

Rinsing: Place connecting end of nozzle under warm running water for two (2) minutes to flush the interior thoroughly. Rinse nozzle exterior thoroughly under warm running water for two (2) minutes.

Drying: The nozzle must drain and dry disconnected from the hose with the connecting end pointing downward. The water container and hose must drain and dry. Hang the water container with the hose hanging straight down.

Storing: All components must be completely dry before storing. Store in a clean dry place at room temperature.


How can I get replacement accessories for my WaterWorks system?
If your system is under one year old it is still covered under warranty. For accessory replacement under warranty please, call our customer care service: 1-866-525-1969 US/Canada. Replacement accessories are free (you only pay a small shipping and handling fee). Click here to view the WaterWorks warranty. Orders placed through Amazon.com, Drugstore.com, Target.com or Walgreens.com, follow their sales terms. If your WaterWorks is out of warranty you can order our most commonly requested accessories here.


Do the 30-Day Satisfaction Guarantee and free Travel Bag offers still apply if I order from another website (such as Amazon.com or Drugstore.com)?
The 30-Day Money Back Guarantee is ONLY AVAILABLE to customers who order directly through our web site. Orders placed through Amazon.com, Drugstore.com, Target.com or Walgreens.com will be limited by the Amazon.com, Target.com, Drugstore.com and Walgreens.com sales terms. The FREE Travel Bag promotion has ended.


Will you share my email address or other information with other companies?
We will not share your email address or other personal information with other companies or individuals unless instructed to by you.


I have not yet received my order. What should I do?
Please allow 7-10 business days for delivery from the time you ordered. You can always call our customer care service: 1-866-525-1969 US/Canada for order information and to track your shipment.


I prefer not to share my credit card information online. Is there an alternative?
Yes, you can order by phone (1-888-317-2799) using your credit card.


Is your site secure?
Yes.



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